Service Desk Technician – 1st & 2nd Line Support

Full Time Permanent

UK Jobs Board

Service Desk Technician – 1st & 2nd Line Support. Circa £25k. Permanent. Birmingham. T6/MN/17985. Some flexible working available across Start Time & Finish Time. Standard Working week – Monday to Friday.

Our client has ambitious growth plans and are seeking to secure an experienced Service Desk Technician to be an escalation point for 1st & 2nd line support tickets. The role sits within a collaborative and friendly team. 

Windows 10
Microsoft Azure
Microsoft InTune
Microsoft/Office 365
Microsoft Secure Score
Microsoft ATP
Microsoft Modern Desktop
Telephony, networking and WiFi experience
Technical Skills Required:

1st / 2nd Line Service Desk Support experience
Windows 10 fault finding – must have experience
Microsoft Intune – must have experience
Microsoft/Office 365 (including administration and migration)
Basic Networking experience (DNS, DHCP, TCP-IP)
Microsoft Teams – understanding of how to utilise MS Teams
General telephony – 3CX phone system or VOIP, PBX  
ITSM – experience of using a ticketing system – they utilise MS Dynamics to manage tickets
Working to SLAs
Undertaking project work with an ability to work without distraction
Collaborative approach to teamwork
Approachable demeanour
Excellent communication skills
Desirable Skills: 

UniFi wireless networking and CCTV
The role is commutable using Public transport – Rail & Bus.

Keywords: 1st Line Support / 2nd Line Support, Service Desk Support, IT Support Analyst, IT Support, IT Support Technician, IT Support Analyst, Microsoft, Windows, Microsoft Intune. Birmingham, West Midlands. T6/MN/17985

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Tagged as: West Midlands