Service Controller

Full Time Permanent


Standard Plant Hire Ltd have an excellent opportunity available to join our fast-growing and ambitious team. We are seeking a highly motivated, forward-thinking individual with experience in the plant hire industry.


You will enjoy a varied and fast-paced role in our service team, handling customer breakdowns via telephone and email. You will play a pivotal role in delivering our mission "to provide the best customer experience in the plant hire industry."

As a Service Controller you will be responsible for:

* Ensuring all breakdowns and repairs are processed accurately

* Sending damage notifications to customers

* Ordering parts

* Maintaining service schedules

* Building relationships with new and existing customers and suppliers

* Developing and maintaining knowledge of existing and new fleet items


* 1-year previous plant hire service experience (desirable but not essential)

* Customer focused

* Professional manner with great people skills

* Great communicator both written and oral

* Motivated self-starter with good administration, time management and organisation skills

* Enjoy working under pressure

* Work well on individual tasks and as a member of a team

* Strong work ethic

* Problem solving abilities

* Eager to learn and develop

* Experience of Microsoft Outlook, Excel and Word

* Experience of Syrinx would be desirable