Operations Manager

Full Time Permanent

UK Jobs Board

Dawson Levy are proud to be recruiting for a site Operations Manager at Liverpool Street Station.

The Operations Manager is responsible for delivering a high quality, proactive Soft Facilities Management service to Network Rail Managed Stations.

Operational lead for the delivery of soft FM services provision to the Network Rail location, together with the co-ordination of environmental, health and safety and emergency/disaster planning policies and procedures, whilst ensuring all contractual requirements and performance targets are met.

Working closely with the senior management team to develop line management capability and the implementation of good people management practices through advising on complex operational matters, coaching and mentoring in order to deliver service excellence. To interface with the client and stakeholders on site, ensuring a two way flow of information exists and that appropriate reporting structures, methodologies and frequencies are in place.


Delivering a high quality, proactive Soft Facilities Management service to both the client and passengers and discharge this responsibility with utmost professionalism at all times

Responsibility for managing the Profit and Loss (P&L) account and attending monthly finance reviews to report on the financial performance of the site(s) during the reporting cycleWork with Soft Services Manager to control expenditure and maximise income to achieve or exceed budgeted financial performance

Work with Soft Services Manager to drive out inefficiencies and generate savings and best value solutions within your locationLeading, coaching and developing the operational teams

Manage internal and external stakeholder relationships and expectations

Ensure that internal/external training is provided

Feedback given on performance in relation to tasks undertaken, as well as at progress and performance reviews of the operational team

Developing best practice for FM services to drive service and quality improvements across the contract

Carry out regular site audits e.g. HSE and regular quality checksAct as key focal point for any operational issues and respond within agreed timescales

Ensure that all aspects of Health and Safety are covered and the correct documentation is held

Ensure the contract meets statutory compliance regulations

Ensure a robust incident management plan is in place in conjunction with our client's plan and is tested regularly

Ensure all project work is completed within the required timescales Knowledge

Skills & Experience:

Proven ability to motivate and lead a multi-skilled facilities management team involving all soft services with exceptional customer service

Proven continual and high level customer service

Excellent stakeholder engagement and management skills

Demonstrable experience of managing to budgetThe ability to introduce change through a structured change management approach

Team management skills including communication, prioritisation, planning likely to have been obtained over a number of years

Business continuity and incident management in high technology driven environments in the financial or technology sectors

Knowledge of Health & Safety regulations

Proven communication and influencing skills with the ability to gain acceptance at all levels of management and external suppliers

Proven analytical and problem solving skills.

Ability to use initiative, judgement and take decisions

Ability to act calmly and give clear instructions in an emergency

GCSE standard in English and Maths or equivalent preferred Person A

bility to communicate at all levelsAbility to work under pressure

Team playerIOSH Managing Safely

Train the Trainer Good interpersonal skills

Excellent time management skillsPositive disposition – self-motivated and ability to motivate others

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