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An exciting opportunity has arisen to join a leading utilities supplier as a HR Advisor, our client is currently seeking an HR Advisor based in Coventry, CV7 8PE. This a full-time temporary contract for 6 months paying in the region of £20048, pro rata depending on experience.
The People Services team (MPS) provides a central HR support service in a fast-paced environment, with a strong focus on excellent customer service. The MPS team is the main point of contact for employees, providing advice and support via telephone and email in relation to a wide range of HR queries. The team also oversees the administrative life cycle of an employee, including the production of offer letters for new starters, processing amendments to contracts as employees move around the organisation, and administering the leaver process for those leaving Cadent.
Main point of contact for employees responding to general HR queries
Triaging more complex queries to centres of excellence and subject matter experts
Ensuring all new hire documentation is processed in a timely manner
Initiating the pre-employment screening process with third party providers
Entering new starter information onto the relevant systems, ensuring all documentation is present and correct
Creating and maintaining SAP employee records and personnel files
Ensuring end of probation letters are prepared and issued
Updating relevant systems relating to sickness, holidays and absenteeism
Processing maternity/paternity letters and adjustments accordingly
Preparing and issuing leaver packs to employees leaving the business and calculate any outstanding holiday
Undertaking quality checks of contracts, providing feedback to colleagues
Managing incoming and outgoing post
Working to agreed processes and standard operating procedures to ensure consistent service is provided to customers in line with Service Level Agreements (SLA).
Contribute to a culture of continuous improvement and service excellence by adhering to agreed standard operating procedures and making suggestions for improvements.Experience & Skills:
MUST HAVE Previous experience of working in a HR shared service environment
Previous experience of working in a busy environment and managing conflicting priorities
Excellent written, verbal and listening communication skills
A can-do attitude with the ability to work to tight deadlines
Working accurately with excellent attention to detail
Ability to work in a well-structured and organised way
Use own initiative with minimal supervision, knowing when to seek advice and guidance
Strong team player; building good working relationships with colleagues, other HR teams and third parties
Tact and discretion and an ability to work in a confidential environment
Previous experience of maintaining records and personnel records
Previous SAP HR experience (desirable)
Flexible and adaptable to changing environments
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