Export freight fowarder

Full Time Permanent

UK Jobs Board

Aquilo recruitment are working with a leading freight forwarding business who are looking to expand there team, if you are looking for a new challenge with a forward thinking business with opportunities to progress this is the role for you!

Objective / Purpose of the Job (describe clearly the level of responsibility and expected results)

The forwarder is part of the above department/ branch. To provide an excellent customer service experience for our customers including clearances, quotes, arranging shipment/deliveries, invoicing and all other functions as required.

Key Activities / Accountabilities

* Completion of end to end forwarding activities as the individual role requires

* Follow strict and time sensitive SOP’s/KPI’s to ensure compliance

* Work closely with internal and external customers

* Focus on customer service

* Use of Next Gen/MS office as requested

* Ensure invoicing, job costing, CIA, Netting and milestone are updated within the required timeframe

* Month end department compliance

* Customs Entries

* Cost control

* Assist senior forwarders, Supervisor and line manager where required

* Ensure all reports including internal and customer specific are completed within the deadline

* Resolve queries from customers and suppliers

* Ensure Best Practice models are adopted

* Work closely with the Operations manager for Internal and external rates reviews.

* Remain in contact with customers and suppliers to maintain relationships

* To take part in customer reviews when required to build up visibility and relationships with customers.

* Assist sales and management with customer development

* Maintain clean desk policy

* Operate within companies QA system

* Any other tasks as directed by their Supervisor or line manager


Essential Education and/ or Training

* Educated to GCSE/O level standard or equivalent

Preferred Experience and Knowledge

Business related experience

Proven customer service record and experience

Proven operational experience

Necessary Technical / Functional Skills

Thorough understanding of customer needs

Knowledge in of the international transportation and logistics industry, in export Air Sea Road operations.

A knowledge and understanding of financials and impact on business

A Good knowledge of IT systems and processes used in the transport sector

Fluent in English, local language and any other languages required for smooth operation of business

Required Behavioural Competencies

Result-oriented and driven to achieve goals and meet targets

Problem solving skills

Ability to read and understand an SOP

Customer service driven

Deep knowledge of the financial contexts the business exists within

Profitability and result-oriented and always looking for improvement in our business processes

Team oriented

Quality focus.

Flexible in approach and happy to work shifts as required including weekends

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Tagged as: West Midlands