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West London College is seeking to hire a Distance Learning Engagement Support Officer to join its Business Development department. The Distance Learning Engagement Support Officer will ensure all adult distance learners are provided with the highest level of support throughout their entire education cycle with West London College.
The role involves providing distance learners with accurate advice on the courses and programmes the College offers, assisting with onboarding/enrolment and tracking learner progress throughout their studies. As an Engagement Support Officer, the post holder will be expected to develop a professional rapport with the learners, course tutors and external organisations. The ideal candidate will therefore have experience in delivering a high level of customer service and have excellent verbal and written communication skills. A minimum of Level 2 in English and Maths is essential, along with excellent IT skills. A relevant degree, or Level 3 Information, Advice and Guidance qualification or equivalent is desirable.
To apply, please complete an application form before the closing date specified. CVs will not be accepted. We reserve the right to close an advert once sufficient applications have been received to form a short list. Early application is therefore encouraged.
Our aim is to recruit the best staff possible and to deliver first class teaching to our learners. We are committed to equality and diversity and expect our staff to share this commitment.
The safety and welfare of our staff and learners is extremely important to us and is why we pride ourselves on our Safeguarding procedures. All positions are subject to Disclosure & Barring Service (DBS) check at Enhanced Level
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