UK Jobs Board
12th July Start Date!
Managing large amounts of inbound/outbound calls/chats/tasks in a timely and effective manner
Researching customer problems
Manage customer accounts and communications across all channels.
Answer questions about the product details, the company, and issues with account for the customers.
Assist customers with any technical issues experienced with website and escalate any issues to management appropriately
Meet Quality Assurance Requirements and other key performance metrics.
Meet Customer Experience & Compliance requirements
Providing the right solutions to customers
Keeping records of all customer conversations on the call centre CRM system
Meeting targets in terms of quality of conversations
Attending training sessions to continuously improve knowledge and performance
Ability to self motivate
Good communication skills,
An ability to multitask will prove vital
Excellent interpersonal, written, and oral communication skills
Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
Must possess and be able to demonstrate strong influencing and closing skills.
Ability to learn and navigate new software quickly
A passion for excellent customer service
Own homeworking setup:
Desk/Chair/Private workspace and reliable Internet speed of 10-15mbps
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