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We are currently recruiting on behalf of a local client based in Aldridge, Walsall for a Customer Service Representative on a permanent basis to speak with their customers in the UK and Ireland.
Your responsibility as a Customer Service Executive will be to answer customer queries, resolve complaints and always be on your best form to deliver a high service.
As an individual you should be forward-thinking, logically minded and customer focused. If this description is you then please click apply now!
Job duties and responsibilities:
– Engage with customers in a friendly and approachable way
– Offer support and solutions to customers adhering to company policy
– Answer incoming customer queries
– Stay up to date on new products, services and policies
– Responding the email queries promptly
– Inputting data in to the system with 100% accuracy adhered to at all times
– Ensure accurate, timely and organised administration preventing errors
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