Customer Services

Customer Service Advisor

Contract Full Time

UK Jobs Board

The Role:
Hours – Monday – Friday, 40 hour week – £11.11 x 40hrs = Gross – £444.40 p/w (8 hours a day 8.30am – 5pm)

Our client is seeking keen, pro-active, enthusiastic Customer Service Advisor's to carry out the following duties:-

Answering 50+ phone calls per day
Resolving customer issues
Raising and progressing returns and invoice queries
Dealing with root cause analysis and issue prevention

The Customer Service Advisor will be working in our clients offices:- Our clients offices are open plan providing a good working atmosphere and working relationships between departments.

The Company:
Our client is a leader in power and automation technologies that enable utility and industry customers to improve performance while lowering environmental impact. They operate in around 100 countries employing over 145,000 people.

Essential Skills / Qualifications:
Current relevant experience required for the Customer Service Advisor role in an office environment:
Able to multi-task
Able to deliver a first class customer experience in a fast-paced customer focused environment
IT literacy including Excel
Good attendance and timekeeping required

About Fircroft:
Fircroft has been placing people in specialist technical industries for over 50 years, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application

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Tagged as: West Midlands