Customer Services

Customer Advisor

Full Time Temporary

UK Jobs Board

My client is one of the UK’s leading home repairs and services companies with a network of over 500 fully qualified engineers throughout the country.
  
Every member of their team is dependable and fully trained to deliver the best service possible. Their aim is to give their customers peace of mind, so that when they have a home or business emergency and need to get things repaired, they get it done right. Every single time.
  
They pride ourselves on our company values, they give all employees a clear objective ensuring they do everything the Right way.

Hours of work – 40 hours a week
You will be working between the hours of 7am and 7pm, 9 hour day with 1 hour lunch so this is 40 hour week. You will be on a shift pattern and you may be required to work 1/4 weekend and at a push depending on annual leave or sickness  it may be 2/4 but this wouldn't be very often.

My client does offer a commission structure based on number of care packages that are up-sold to the customer, however this inst a sales role, just an added bonus to promote the packages.

Benefits

Top floor, aka the penthouse excellent views
Amazing breakout areas, egg chairs, benches, AstroTurf floor
Free Tea/Coffee
Free breakfast
Free fruit
Amazing and relaxed office atmosphere
Company incentives The Role
As a customer service advisor at my client you’ll be responsible for keeping customers up to date. You are the face of my client which means building rapport, understanding the needs of our customers and prioritising work load within your team.
  
With a professional phone manner and excellent communications skills, you’ll work as part of a young and exciting team to reach targets and help to continue their growth as a leader in the industry.
  
As the first point of contact for our customers, you’ll also be responsible for ensuring all requests are dealt with as quickly as possible and that all of our customers understand what sets us apart from our competitors.

Key Responsibilities:

Ensuring our engineers have work at all times
Ensure your team leader is aware of any issues with the engineers.
Maintaining up-to-date knowledge of industry developments and involvement in network
Planning engineer’s days effectively to ensure they hit their target
Deploying correct engineers onto jobs within a timely manner
Contributing to an abandoned rate of <5% Essential Skills

Highly motivated with the ability to think on your feet 
Experience in deploying engineers is a must
Knowledge of the maintenance industry
Excellent telephone manner and a team player 
Strong verbal and written communication skills 
Comfortable working in a fast-paced environment 
Strong administration skills and IT literacy 
Extremely driven and target-focused To be considered for the role and interview please apply direct below

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Tagged as: West Midlands