Administration

Contract Support/Helpdesk Administrator

Full Time Permanent

UK Jobs Board

My client is currently looking to hire for a contract support/helpdesk administrator in their exciting Twickenham location. The company are fast growing and this position will be a fast paced role to meet their business needs.

Day to Day Role

Communicate with team regarding Planned Preventative Maintenance (PPM) needs and schedule in to the Computer Maintenance Management System database.
Notify customers of PPM tasks.
Lead and manage the delivery of Planned and Reactive Maintenance tasks regarding building services infrastructure.
Raising Purchase Orders (POs) and Manage the Computerised Maintenance Management System (CMMS) encompassing responsibility for the job issue, data entry, report creation, tracking of task completion and customer portal/helpdesk related to planned and reactive tasks.
Ensure hard copies of job sheets and contractor report sheets are appropriately completed and filed, proving assistance during internal and external audits where needed.
Progress contractor reactive jobs.
Receive, organise, track, and provide updates on technical operations tasks from implementation to completion as required.
Assist in the development of operating and capital budgets and reforecasts as needed.
Assist with the Purchase Order process as required.
Train and monitor use of the site property page on the company extranet.
Ensure monthly reporting requirements have been submitted accurately and on time.
Ensure completion of monthly and quarterly Vendor KPIs are produced and reviewed.
Ensure Vendor documentation is complete and periodically reviewed.
Accurately record and monitor Employee Training Records.
Ensure the major maintenance calendar is correct at all times and service records are held against all visits.
Ensure that all recommendations identified during service are tracked and closed out.
Ensure team training tracker is up to date and assign appropriate training.
Communicate with maintenance operatives and management to ensure timely responses and ensure task are complete within SLA and logged correctly on the CAFMPackage

Monday to Friday (40 hours per week)

Perm

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