Administration

ATA – Customer Service Executive Apprentice

Full Time Temporary

UK Jobs Board

Please be aware that all individuals interested in this position must complete the application form on the National Apprenticeship website before they can progress. Reference No: VAC(phone number removed) – https://(url removed)/apprenticeship/-(phone number removed)

Brief overview of the role
Gefco are recruiting for someone to work within the 2Wheels Control Tower department. This is a fantastic opportunity to join a company committed to providing quality, innovative value and logistics services. If you would enjoy daily customer interaction, are organised and can multi-task, then we would like to hear from you.

Working week
9am-5pm Monday to Friday (1/2 Hour Unpaid Lunch)

Weekly wage
£187.50 (£5p/h)

Main purpose of the job:

To answer all incoming Happy Fox enquires, either by providing a robust solution or advising if the enquiry needs to be sent to an account coordinator.
To offer robust solutions, with time frames and empathy to all customer enquiries
Where there is damage or a complaint, this is investigated, monitored and then reviewed 4-12weeks later.
To answer all incoming calls to the control tower via your designated mobile/landline number
To articulate clear and concise information, professionally and with empath/understanding in all phone call and written comms
Manages the relationship between partners and customers when relaying information.
Organises and archives documents.
Processes administrative case monitoring
Processes and monitors request or claims.
Listening to customer requests in order to fully understand their expectation and ensuring we meet this where possible. If unable to always offering alternative solutions
Handle customer requests with professionalism and urgency.
Appropriately defines the type and methods used to handle queries or claims.
Analysis of customer complaints for designated client base.
Identify and address problems and provides recommendations for problem resolution to ensure good customer service.
Informs key stakeholders who are affected by potential problems and provides appropriate feedback.
Logs all customer complaints onto internal Mosaiq system.
Prioritises requests / claims that need immediate response and those that require additional analysis taking into account internal and external restraints. Adapt activities to cope with contingencies and/or fluctuations in demand.
Liaise with internal departments concerning issues (e.g., forwarding team / internal or international depots).
Support with Cradle monitoring both UK and International
Ad-hoc duties as and when required from time to time by your line manager.

Desired skills

Microsoft Skills – Specifically Excel, Word and Power point
Customer Service skills
High standard of written & verbal communication.
Good attention to detail
Proactive
Able to work to deadlines.
Ability to empathise and build strong business relationships with our clients, team members and strategic partners.
Possess the ability to work using your own initiative, the preferred candidate must have a can do' attitude.
Personal qualities

Professional and positive attitude
Empathetic and understanding
Strong interpersonal skills
Ability to work cooperatively within a team.
Strong organisational skills and efficiency
Adaptable
Punctual
Ability to take ownership of work.
Desired qualifications
Must have good levels of maths and English to a GCSE level or equivalents.
Must meet initial assessments conducted by the training provider.

Future prospects
On completion of the apprenticeship, successful candidates could secure a role in a successful, dynamic company.

Things to consider.
Please note you may be asked to complete suitability assessments as part of the recruitment process.
Once you have submitted your application, you will be contacted to discuss your application and arrange a telephone interview if you meet our initial shortlisting criteria.

Please ensure you check your phone/emails (including Spam / Junk) regularly in order for this to take place.

Failure to contact us back if correspondence is missed will result in your application being deemed unsuccessful.

Please ensure you check your application for spelling / grammar errors and correct them prior to submitting as attention to detail is very important and may affect the outcome of your application.

Your application may be shared with training providers and employers as follows: https://(url removed)/privacy
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

For more information please visit: https://(url removed)/national-minimum-wage-rates
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Please be aware that all individuals interested in this position must complete the application form on the National Apprenticeship website before they can progress. Reference No: VAC(phone number removed) – https://(url removed)/apprenticeship/-(phone number removed)

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Tagged as: West Midlands