Customer Services

Apprentice Customer Service Advisor

Full Time Permanent

UK Jobs Board

Permanent Role – Monday to Friday – 40 hours per week

We are looking for Apprentice customer service assistant to join our successful team within an Electrical Trade Wholesaler based out of Birmingham. 

Contracted to 40 hours per week
Monday to Friday
Shift times: 8am – 5pm
No bank holiday working required
Benefits: Pension scheme, Life assurance, 25 days holiday
As an Apprentice customer service assistant, you will be trained on all areas of branch life, which will give you a fantastic grounding to become a Business Manager the future,

Your training will support you to become the face of our company, gaining skills to ensure you give great first impressions when customers call or come into branch and Build great working relationships with colleagues across the Branch and warehouse.

You will be supporting the wider branch team, calling customer with our sales team, picking and packing products in our warehouse to ensuring customers’ orders are completed on time.

This is a fantastic opportunity to get in to the Electrical Trade sector, You will learn all about the industry  whilst completing the apprentice programme which will take around 15 months to finish

The Role:

Serving customers on the Trade Counter
Calling customers/liaising with suppliers
Processing of customer purchases/quotations
Providing excellent customer service, both over the phone and within branch
Successfully forming relationships with colleagues both within branch and warehouse
Sales administration
Customer query resolution
A passion to learn about products and to keep up to date with new products entering the market 
The Person:

English and Maths GCSE (or equivalent) is preferred but not essential
Good communication skills, with the confidence to interact with customers and colleagues both face to face and via the phone/email
The ability to follow instruction
The want to take on new roles and challenges
Good organisational skills, with the ability to work to deadlines and manage own workload
Understanding that the customer is the most important element to working within branch 
Apply ONLINE today 

Our client believes that this role does not meet the criteria to be considered within the Home Office Shortage Occupation list. Therefore, they will not support an application for visa sponsorship and all applicants for this role must have an unrestricted right to work in the UK

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Tagged as: West Midlands